SMS / Text Messaging Program & Consent
This page describes Column's text messaging program, including who sends messages, who receives them, how users opt in, message frequency, and how to opt out. Column is a software platform operated by Pattern Build, LLC.
1. Who sends and receives these messages
Messages are sent by Column, operated by Pattern Build, LLC, to registered Column users and invited client portal reviewers who provide a mobile number for account access or account notifications. Column does not purchase phone numbers or obtain them from third-party lead sources.
2. What messages we send
Column sends account-related text messages. We do not use this SMS program to send third-party marketing, affiliate marketing, or promotional messages.
- One-time passcodes and verification messages. We may send one-time passcodes, verification codes, or similar account-security messages when you request them to sign in, verify your identity, or confirm a mobile number.
- Account notifications. If you opt in, we may send account notifications about activity that needs your attention, such as a content-review request prepared by the agency you work with.
Sample verification message: "Column: Your verification code is 483920. It expires in 10 minutes."
Sample account notification: "Column: You have drafts awaiting review. Log in at hicolumn.com/portal. Reply STOP to opt out, HELP for help."
3. How users opt in
Users opt in to SMS account notifications through Column at hicolumn.com. The opt-in flow requires the user to provide their own mobile number and affirmatively consent to receive text messages from Column. Consent is not a condition of purchasing or using Column.
The consent language shown during opt-in is:
I agree to receive account notification and verification text messages, including one-time passcodes, from Column, operated by Pattern Build, LLC. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.
Message Frequency: Message frequency varies based on your account activity.
Standard Rates: Message and data rates may apply depending on your mobile phone service plan.
Help & Stop: Reply HELP for help or STOP to cancel any time. By providing your phone number and checking the box above, you agree to receive text messages from Column. Consent is not required to make a purchase.
4. Message frequency
Message frequency varies based on your account activity. Verification messages are sent when you request them. Account notifications are sent only when relevant account activity occurs and you have opted in to SMS notifications.
5. Message and data rates
Message and data rates may apply depending on your mobile carrier and plan. Column does not charge you for receiving these text messages.
6. Opting out and getting help
You can opt out of SMS account notifications at any time by replying STOP to a Column text message. After you opt out, we will send a confirmation message and stop sending SMS account notifications to that number. Where supported, you may reply START to resubscribe.
Reply HELP for assistance, or contact us at support@hicolumn.com. Transactional account-security messages, such as one-time passcodes that you request, may still be sent where permitted.
7. Privacy and sharing
We do not share, sell, rent, or disclose mobile numbers or text messaging opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Service providers that help us deliver messages may process this information only to provide services to Column.
For more detail, see our Privacy Policy and Terms & Conditions.
8. Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
9. Contact
Questions about our messaging program? Email support@hicolumn.com.
Run every client’s executive
voice from one place.
Give your team one system to capture source material, create grounded drafts, manage approvals, and publish with confidence.